Refund policy

Our 60-Day Money-Back Guarantee

We want you to feel completely at home with RESÈT. If you're not satisfied with your purchase for any reason, you can return it within 60 days of delivery for a full refund of the product price — even if the bottle has been opened and used. We only ask that you return the bottle (whatever remains of it) so we can process your refund.

This guarantee applies to purchases made directly at reset-ritual.com. It covers one guarantee refund per customer, so you can try RESÈT with confidence.

How to Start a Return

Email us at care@reset-ritual.com with your order number and a quick note. We'll send you return instructions. For change-of-mind returns under our guarantee, you cover the cost of return shipping. If your item arrived damaged, faulty, or wrong, we cover everything — see below.

If Something Arrives Damaged, Faulty, or Wrong

We'll make it right at no cost to you if:

  • The product arrived damaged — broken bottle, leaking container, or crushed packaging that affected the product.
  • The product is faulty or defective — a broken pump, malfunctioning dispenser, or a formula that has clearly separated or spoiled before its expiration date under proper storage.
  • You received the wrong item — we shipped something different from what you ordered.

Please report these within 14 days of delivery with a photo, and we'll arrange a replacement or full refund including any shipping.

Refunds

Once we receive your return, we'll inspect it and process your refund to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post it. Original shipping charges are non-refundable except where your item arrived damaged, faulty, or wrong.

Exchanges

Because of the hygienic nature of body-care products, we don't offer exchanges between different scents, formulas, or product types. If you received a damaged or faulty item, we'll replace it with the same item.

Items Not Covered

The guarantee does not apply to:

  • Products purchased through third-party retailers (please contact the original retailer)
  • Gift cards
  • Orders reported after the 60-day guarantee window has closed

Lost or Stolen Packages

Once your order is marked delivered by the carrier, RESÈT is not responsible for packages that are lost or stolen from your delivery location. If your tracking shows delivered but you can't find your package, please contact the carrier first, then reach out to us and we'll do our best to help.

Allergic Reactions and Skin Sensitivities

We list every ingredient in full so you can check for anything you're sensitive to before ordering. A reaction to an ingredient is not a fault in the product, so it falls under our satisfaction guarantee rather than our faulty-item policy — you're still covered within 60 days. We always recommend a patch test before first use.

International Orders

International customers are welcome under the same 60-day guarantee. Please note that return shipping for change-of-mind returns is your responsibility, and any customs duties or import taxes already paid are non-refundable.