Shipping & Returns

Shipping

Order processing

Orders are prepared and dispatched within 2–4 business days, Monday to Friday, excluding public holidays. You'll receive a confirmation email when your order is placed, and a second email with tracking once it's on its way.

Shipping rates

Enjoy complimentary shipping on all orders over $100. For orders below this, a shipping fee is calculated at checkout based on your delivery location — you'll see the exact cost before you pay.

Delivery times

Orders typically arrive within 3–5 business days from dispatch. Delivery estimates begin from dispatch, not from the time the order is placed. Timeframes are guidelines and can vary during launch periods, sale periods, and with carrier delays.

Duties & taxes

Depending on your location, orders may be subject to import duties or taxes set by your local customs authority. Where these apply, they're payable by the recipient and are not included in your order total.

Tracking, delays & lost parcels

Once your order ships, you can follow it using the tracking link in your dispatch email. If your tracking hasn't updated in 7 days, or your parcel is marked delivered but hasn't arrived, email us at care@reset-ritual.com and we'll help you trace it.

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Returns

Because RESÈT is a body care product applied directly to the skin, we're unable to accept returns or exchanges on items that have been opened, used, or had their seal broken — for hygiene and safety reasons. We hope you understand this is to protect the health of every person who orders from us.

This does not affect your rights if something arrives wrong.

If your order is faulty, damaged, or incorrect

We check every order before it leaves us, but if your product arrives damaged, defective, or if you've received the wrong item, we'll make it right. Please email care@reset-ritual.com within 14 days of delivery with:

• Your order number
• A short description of the issue
• A photo of the product and, where relevant, the outer packaging

We'll arrange a replacement or a full refund, including any return shipping, at no cost to you.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return or confirming the fault. Depending on your bank, it may take a few extra days to appear on your statement.

Unopened, unused items

If you've changed your mind and your item is unopened, unused, and with its seal fully intact, contact us within 14 days of delivery and we'll arrange a return. Return shipping in this case is the customer's responsibility, and refunds are issued once we've received and inspected the item.